One of xsperient’s alternative approaches to attitudinal segmentation uses PersonaSmart® Health standardized psychometric models contextualized to a specific condition or situation. This approach can be used alone or combined with more traditional segmentation techniques.
This methodology uses a proven psychometric model for the plan members as the basis for the segmentation in a quantitative survey which covers the condition or issue studied. It can be used by itself or incorporated into our twin approaches of traditional Attitudinal and Behavioral/Cluster segmentation and an innovative Needs Based/Choice model segmentation.
This methodology is specifically suited to Health Providers and Health Plans concerned with patient satisfaction, quality metrics and Population Healthcare Management. PersonaSmart Health delivers superior actionable insights in segmentation, as a framework for customer experience studies and in product and service development.
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